Returns & Refunds Policy

We want every customer to feel confident when shopping with us. If your order does not fully meet your expectations, you may request a return in accordance with the guidelines below. Please read this policy carefully before starting the return process, as it explains the general requirements, product conditions, and refund procedures.

Eligibility for Returns

Most unused items may be returned if they are in their original condition. To qualify for a return, products should be:

• Unused and free from signs of wear, damage, or alteration.
• Returned with their original packaging, tags, labels, and accessories whenever possible.
• Complete, including any complimentary items or components that were included with the purchase.
• Properly protected during return shipping to help prevent damage in transit.

Items that show obvious signs of use, have been modified after delivery, or are missing important components may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain products may not be eligible for return. These may include, but are not limited to:

• Personalized or customized products.
• Gift cards or promotional items.
• Products that have been intentionally damaged after delivery.
• Items that cannot be resold due to their condition.
• Products specifically identified as final sale at the time of purchase.

If you are unsure whether your item is eligible for return, please contact our customer support team before sending it back.

Condition Inspection

Once a returned package is received, it will undergo a quality inspection. During this review, we will verify that the returned item matches the original order and meets the conditions outlined in this policy.

The inspection may include checking:

• Overall product condition.
• Original packaging and included accessories.
• Product authenticity and completeness.
• Any signs of misuse, excessive wear, or accidental damage.

If the returned product does not satisfy the return requirements, the return request may be declined.

How to Start a Return

To begin the return process, customers should first submit a return request through the appropriate customer service channel available on usacoosy.com.

When contacting support, please be prepared to provide information that helps identify your order, such as:

• Your order number.
• The name of the purchased product.
• The reason for requesting a return.
• Clear photographs if the item arrived damaged, defective, or incorrect.

Our support team will review your request and provide further instructions based on your specific situation.

Please do not send products back before receiving return authorization, as unauthorized returns may not be processed correctly.

Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if your order arrives with visible damage, manufacturing defects, or you receive an incorrect item, please notify our customer service team as soon as possible.

Providing clear images of the product and packaging will help us evaluate the issue more efficiently. After reviewing the information, we will determine the most appropriate solution based on the circumstances.

Exchanges

If you would like a different size, color, or variation of the same product, you may request an exchange where available.

Exchange requests are subject to product availability. If the requested replacement is unavailable, an alternative solution may be offered in accordance with our return policy.

Refund Process

After the returned item successfully passes inspection, the refund process will begin.

Refunds are generally issued using the same payment method that was used for the original purchase whenever possible. Depending on the payment provider or financial institution, the appearance of the refund in your account may vary.

If only part of an order is returned, the refund will generally apply only to the eligible returned items.

Partial Returns

Customers may return individual items from a multi-item order, provided each returned product independently satisfies the return requirements.

Products that are kept by the customer will not be affected by the return request.

Order Cancellation

If you wish to cancel an order, please submit your request as early as possible.

Orders that have not yet entered the shipping process may be eligible for cancellation. Once an order has progressed beyond certain fulfillment stages, cancellation may no longer be possible, and a return request may be required after delivery.

Return Packaging Recommendations

To help ensure products arrive safely during transit, we recommend:

• Using sturdy packaging materials.
• Protecting fragile items with sufficient cushioning.
• Including all original components whenever possible.
• Sealing the package securely before shipment.

Improper packaging may increase the risk of damage during transportation.

Refund Exceptions

In certain situations, a refund may not be approved, including but not limited to:

• Returned products that differ from the original purchase.
• Items showing significant wear or misuse.
• Products with missing essential components.
• Returns submitted without following the required return procedure.

Each request is evaluated individually to ensure fairness and compliance with this policy.

Customer Responsibilities

Customers are responsible for reviewing product descriptions, specifications, and available images before placing an order.

If a return is requested, customers should ensure that returned products are packaged appropriately and that all requested information is provided during the return application process.

Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy when necessary to reflect operational changes, legal requirements, or improvements to our customer service practices.

The latest version of this policy will always be available on usacoosy.com. Customers are encouraged to review the policy periodically before making a purchase or submitting a return request.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please visit usacoosy.com and contact our customer support team through the available communication channels. Our team will be happy to assist you with product-related questions and guide you through the return process whenever applicable.